I paid the $15 (student rate) to sign up, but have used it only once in the past year. I was excited about joining ZipCar following positive experiences with Communauto in Montreal QC. Pretty sure I wont be continuing my membership. I call the dreaded customer service number again to only be directed to the local office who has yet to return my call. To add insult to injury, I look at my statement the next day to find that Ive been charged improperly- once for the initial reservation in which the car wasnt at the location and then again for the final and only reservation I was able to utilize. Once I arrive Im finally able to get in the car and drive to my destination nearly three hours late. I then must taxi to a new location, 1 mile in the opposite direction to this third car. So I call customer service yet again only to be taken through a tedious troubleshooting session before being referred to ANOTHER car. Oh but thats not all, I arrive at the next car by taxi only to find that the car is inoperable.
![zipcar atlanta zipcar atlanta](https://media2.zipcar.com/drupal-presales/files/hero_img/JN_210601_Zipcar_Pride_0328%20(2).jpg)
![zipcar atlanta zipcar atlanta](https://media2.zipcar.com/drupal-presales/files/hero_img/Default-hero-mobile-v2_15.png)
duh!! My biggest issue is what do I do now, by this time Im super frustrated and this guy tells me to go half a mile down the road to pick up another car and theyd help me out by giving me a one hour ride credit. After going back and forth to help him understand that the car I reserved wasnt there he then says oh maam I think the car is already reserved. I called customer service to alert them of this massive inconvenience only to be greeted (Im using that loosely) by a representative who seemed to not know what time zone I was in and was very confused initially as to what my concerns were. I arrived at the pick-up location to find that the car wasnt there. I booked a reservation for a car on Saturday afternoon. I had the worst experience with Zipcar Atlanta over the weekend.