![call queue call queue](http://www.codeproject.com/KB/cs/782342/call_queue_in_a_voip_sip_pbx_small.png)
Select the music you want to use when callers are placed on hold.
![call queue call queue](https://www.claritytel.com/wp-content/uploads/2016/04/iStock_000059854410_Small-3.jpg)
Select a standard prompt, record or upload your own Interrupt prompt. Take note of the allowed audio files when uploading your own prompt audio. Use the playback controls to listen to the prompt options. To change the default prompt, click Edit.Ģ. If an interrupt time is selected, continue below.ġ. NOTE: If you select Never, your callers will only hear the audio that you have selected until a User picks up their call. Go to Interrupt audio, then select how often the audio will be interrupted by a prompt from the drop-down list. If you choose an interrupt time, you can then choose a standard interrupt prompt or record then upload your own custom prompt. You may also disable or set it to play only when the music ends.ġ. This feature interrupts the selected music while connecting every so often to play a preset or a custom announcement. Note: To rearrange the names on the list, click and hold the button beside the order number of the name you want to move. There are no limits to the number of agents that can be added to the group with this call handling rule. Sequential - Ring available members one at a time in the order you set. Simultaneous - Ring all available members at the same time. There are no limits to the number of agents that can be added to group with this call handling rule. Rotating - Regularly change the order that you ring available members to evenly distribute the calls. Your choice determines how calls get transferred to group members. Under Business hours, select any of the three options below. Set the order in which the calls will be transferred to the members of the call queue, choose the audio while connecting, hold music, and hold time.ĭecide how calls get transferred to group members: Setting Up the Call Queue's Call Handling RuleĬhoose how you would like each call queue to handle incoming calls during your Business hours or After-hours. Click Call Queues, select the Call Queue group that you want to modify. Click Call Handling & Members. Under the Admin Portal, go to Phone System and then click Groups.ģ. Log in to your BT Cloud Work portal as an Administrator.Ģ. Decide how calls get transferred to group members:ġ. Setting Up the Call queue's Call handling ruleġ. NOTE: Only Account Administrators or a Call Queue Manager can set up and configure call queues.Īccessing the Call handling section of a Call queue You can define specific business hours for each call queue and set up email or text message notifications of any missed calls or voicemail messages. Each call queue can have an extension or direct number of its own. Create a call queue when you want a specific group of users (such as Sales, Support or Billing) to share incoming calls. Call queues allow you to distribute calls to custom groups or departments you set up.